Hospitality Consultancy
Hospitality Expert
Your Hospitality Consultant
The approach used is straightforward and impactful.
We leverage the Mystery Shopper Technique, delving deep into the
core of your operation.
Evaluation & Analysis
Our assessment covers every facet, from the very first contact to the final farewell.
You and your team will gain valuable insights into your business, Identify opportunities to enhance the customer journey and exceed expectations.
Optimizing
Operational Efficiency
Optimize operations for peak performance. our assessment covers operational efficiency for a comprehensive improvement strategy.
Customer-Centric
Approach
Nusa Dua's methodology is designed to enhance your customer experience, fostering loyalty and satisfaction.
Results-Driven Solutions
Expect tangible results.
Our approach is geared towards delivering actionable insights and strategies that lead to measurable improvements in your business.
HOW IT WORKS
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A optional meeting prior to the visit.
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A three-day and two-night anonymous on-site evaluation encompassing every facet of the guest experience.
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A conclusive report that delivers a blend of quantitative and qualitative feedback, including digital imagery and recordings.
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Every department will receive a distinct rating and is accompanied by a comprehensive written summary that offers an insight into the service experience.
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Specific suggestions for enhancing your service.
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A post-assessment feedback meeting between the consultant and the hotel management team
